Return, Refund and Cancellation Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it.

• Be unused and unworn.

• Be in its original packaging with all tags (where applicable).

• Be accompanied by proof of purchase or your order confirmation.

To request a return, please contact us at stelene26pretorius@gmail.com.

If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for the cost of returning items unless the item received was defective, damaged, or incorrect.

For exchanges, customers are responsible for both the return shipping cost and the shipping cost of the replacement item.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at stelene26pretorius@gmail.com so that we can resolve the issue promptly.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Used or opened personal care and beauty products.

• Custom or personalized products.

• Perishable goods.

• Hazardous materials, flammable liquids, or gases.

• Gift cards.

• Sale or clearance items.

If you are unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

If you would like to exchange an item, we recommend requesting a return first. Once your return has been approved, you may place a new order for the replacement item.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

To request a cancellation, please contact us immediately at stelene26pretorius@gmail.com.

If your order has not yet been processed, you will receive a full refund.

Once an order has been shipped, it can no longer be cancelled. However, you may request a return after receiving your order, provided it meets the conditions outlined in this policy.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.

A 10% handling/restocking fee will be deducted from approved refunds, where applicable.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at stelene26pretorius@gmail.com.

Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us at:

Email: stelene26pretorius@gmail.com