Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 8-11 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. We will notify you if there is a significant delay.

Shipping Times

Estimated delivery times are as follows:

• Standard Delivery (South Africa): 8–11 business days.

• Remote or outlying areas: Delivery times may be longer depending on the courier and location.

Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, and public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

Any promotional free shipping offers will be clearly stated on our website when available.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where applicable.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us as soon as possible at stelene26pretorius@gmail.com so we can work with the courier to resolve the issue.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: stelene26pretorius@gmail.com